Survey Results on Support for People with Disabilities
Overview
The Financial Services Agency surveyed financial institutions on their support for people with disabilities and others as of the end of March 2026 and published the results. Across all institutions, about 97.8% had ATMs that people with visual disabilities could operate independently. The results show, by type of institution, the status of internal rules for reading and writing assistance and the ability to handle communications through the telephone relay service and Yometel. The appendices also present examples of initiatives and comments about consultation offices and other matters, which were outside the survey scope. Changes in the number of institutions covered and other factors mean that the figures are not directly comparable with previously published figures.
Key points
- The survey reference date was March 31, 2026.
- About 97.8% of all financial institutions had ATMs accessible to people with visual disabilities.
- Because the number of covered financial institutions changed, among other factors, the figures cannot be directly compared with previously published figures.
Overview
The Financial Services Agency surveyed financial institutions and published the results in Appendix 1, along with examples of initiatives and comments received by the Financial Services User Consultation Office and similar offices in Appendix 2. Comments to those offices were outside the scope of this survey.
The Financial Services Agency asked financial institutions to continue promoting efforts to improve the convenience of financial transactions, drawing on examples from other institutions and opinions from people with disabilities and others.
Details
The survey covered 7 major banks and similar institutions, 6 trust banks, 14 other banks, 62 regional banks and similar institutions, 35 second-tier regional banks, 254 shinkin banks, 143 credit cooperatives, 13 labor banks, and 608 agricultural and fishery cooperatives and similar institutions.
By type of institution, the survey tabulated the share with ATMs that people with visual disabilities could operate independently, rules for reading documents aloud, rules for writing on behalf of people unable to write by hand for deposit transactions, and the ability to handle communications through the telephone relay service and Yometel. For institutions that had established rules for writing assistance, the share with staff writing-assistance rules was also shown in parentheses.