Expanded Support for Victims of Data Breaches from Unauthorized Access
Overview
In response to a series of personal data breach incidents caused by unauthorized access, the Information-technology Promotion Agency (IPA) is expanding its Information Security Help Desk to accept inquiries from people concerned that their own information may have been exposed. It will provide guidance on preventing secondary harm and everyday security measures, and strengthen coordination with consultation desks at relevant government agencies. The service is for individual users nationwide, and phone consultations are available on weekdays from 10:00 to 17:00.
Key points
- The help desk handles inquiries about concerns over information leaks, viruses, unauthorized access, phishing scams, and similar issues.
- It advises on steps to prevent secondary harm and information security measures to practice regularly.
- Phone consultations are available at 03-5978-7509 on weekdays from 10:00 to 17:00.
Overview
The IPA is strengthening the help desk in response to repeated public disclosures of information breaches across a wide range of domestic services, including incidents involving exploitation of web system vulnerabilities and intrusions through supply chains, as well as multiple confirmed cases of data theft, including personal information, from online and account services that handle large volumes of personal data.
The IPA says it will strengthen coordination with consultation desks at relevant government agencies and provide appropriate assistance to people affected.
Details
The service is for individual users (consumers) nationwide. A phone number is provided as a consultation method, and the desk offers advice on general technical information security questions.
Topics include concerns about viruses, unauthorized access, information leak damage, phishing scams, and other online fraud. The desk also advises on everyday security measures, regardless of whether unauthorized access or similar incidents have occurred.