Opening of a Special Unauthorized Access Help Desk
Overview
The Information-technology Promotion Agency (IPA) will open a special help desk on October 16, 2026, to support initial responses by companies and organizations affected by information leaks caused by unauthorized access, or that may have been affected. Companies and organizations nationwide can consult by phone or email. The desk will hear about the incident, advise on the possibility of damage and emergency measures, and refer callers to specialist providers and relevant consultation or reporting contacts. Phone consultations are available on weekdays from 9:30 a.m. to 5:30 p.m., excluding noon to 1:00 p.m.
Key points
- IPA will open a special unauthorized access help desk on October 16, 2026.
- The service supports initial responses to incidents affecting companies and organizations nationwide, or incidents that may have caused damage.
- The desk will hear about incidents, advise on the possibility of damage and emergency measures, and refer callers to specialist providers and consultation or reporting contacts.
Overview
The announcement comes amid a series of disclosures of information leaks caused by unauthorized access at domestic financial institutions and telecommunications providers, as well as multiple confirmed intrusions into systems of online and account services that handle large volumes of personal information and theft of data from those systems.
IPA is establishing the help desk because it considers it important for companies and organizations nationwide, including small and medium-sized businesses, to assess whether ongoing incidents may involve unauthorized access or information leaks and to take initial response measures such as emergency steps.
Details
Consultations are available to companies and organizations nationwide. The desk accepts inquiries about initial responses to information leak incidents when damage has occurred or an incident that may have caused damage has taken place.
Consultations are available by phone and email. The phone number is 03-6759-5760. Phone consultations are available on weekdays from 9:30 a.m. to 5:30 p.m.; the desk is closed from noon to 1:00 p.m.
The desk will hear about the incident and advise on the possibility of damage; suggest effective emergency measures if damage has occurred; provide a list of specialist providers that handle incident response; and refer callers to necessary consultation and reporting contacts.
For details, the announcement points readers to the "Special Website on Measures Against Unauthorized Access" and cites IPA's advisory, "Measures to Be Implemented Promptly in Light of Incidents Such as Leaks Caused by Unauthorized Access," as reference information.