Restoring Trust in the Non-Life Insurance Industry
Overview
On October 13, 2026, the Ministry of Land, Infrastructure, Transport and Tourism and the Financial Services Agency asked the General Insurance Association of Japan to improve business quality through careful dialogue tailored to the size and business characteristics of insurance agencies. The request calls for operation in line with the purpose of the Agency Business Quality Assessment System and reflects cases at some non-life insurers where dialogue and system operation needed improvement.
Key points
- The Ministry of Land, Infrastructure, Transport and Tourism and the Financial Services Agency asked the General Insurance Association of Japan to work on improving business quality.
- The Agency Business Quality Assessment System aims to promote proactive and independent quality improvement by agencies through ongoing dialogue.
- Some non-life insurers had cases where dialogue with agencies and system operation needed improvement.
- A decline in compulsory automobile liability insurance agencies could deprive customers of opportunities to receive appropriate insurance services.
Overview
Each non-life insurer uses the Agency Business Quality Assessment System, operated by the General Insurance Association of Japan, as part of industry-wide efforts to restore trust following a series of inappropriate incidents.
The system aims to improve quality through ongoing dialogue between non-life insurers and insurance agencies, taking account of each agency's size and business characteristics.
Impact
Compulsory automobile liability insurance agencies, such as motorcycle dealerships and repair shops, play an important role in addressing uninsured vehicles and reducing the burden on users. A decline in these agencies could deprive customers of opportunities to receive appropriate insurance services.
Details
On October 13, 2026, the Ministry of Land, Infrastructure, Transport and Tourism issued a joint request with the Financial Services Agency to the General Insurance Association of Japan, a general incorporated association. In line with the purpose of the Agency Business Quality Assessment System, the request calls for improving business quality through careful dialogue that takes account of the size and business characteristics of insurance agencies. It directs readers to the attached file for the specific requests.
Regarding operation of the system, some non-life insurers had cases where dialogue with insurance agencies or system operation was considered to need improvement.