FSA Urges Financial Customers to Guard Against Cyberattacks
Overview
In response to a series of cyber incidents involving unauthorized access to customer services and business systems, as well as leaks of customer information, the Financial Services Agency is urging financial institution customers to stay alert. It notes that the Cybersecurity Ministerial Meeting decided on the “Cybersecurity Emergency Measures Package” on November 6, and that the government is making every effort to respond. Customers are asked not to click links in emails without care, not to reuse passwords, to use phishing-resistant multi-factor authentication, and to promptly contact their financial institution if they receive transaction notifications they do not recognize.
Key points
- The Financial Services Agency is urging financial institution customers to take measures in response to cyberattacks.
- The Cybersecurity Ministerial Meeting decided on the “Cybersecurity Emergency Measures Package,” and the government is making every effort to respond.
- The Financial Services Agency’s telephone service is available on weekdays from 10:00 to 17:00.
Overview
Recently, unauthorized access has repeatedly occurred involving customer services and business systems accessible online, and cyber incidents involving leaks of customer information have taken place.
In light of this situation, the Cybersecurity Ministerial Meeting decided on the “Cybersecurity Emergency Measures Package” on November 6, and the government is making every effort to respond.
Impact
The misuse of leaked information could lead to a further increase in sophisticated suspicious emails impersonating actual businesses, government agencies, and others.
Details
Financial institution customers are asked not to click links in emails without care and not to reuse passwords.
Customers are asked to use phishing-resistant multi-factor authentication and promptly contact their financial institution if they receive transaction notifications they do not recognize.
The inquiry telephone number is 0570-016811, or 03-5251-6811 when calling from an IP phone. General questions about financial administration and related matters are handled by the Financial Services User Consultation Office. The responsible department is the General Affairs Division of the Banking and Securities Supervision Bureau. The Financial Crime Countermeasures Office extensions are 5529 and 2651, and the IT Cyber and Economic Security Supervision Office extensions are 2217 and 3850.
Customers are asked to cooperate with the government’s efforts to protect their valuable assets.