Noto Earthquake Information Page Updated (October 9, 2026)
Overview
The Financial Services Agency provides information for people affected by the 2024 Noto Peninsula Earthquake and affected businesses on financial consultations, the status of financial institutions, loan repayments, business funding, insurance, opening accounts, and sending donations. It says the information will be updated as needed. The page also provides consultation contacts, contract inquiry services, repayment support programs, identity verification procedures, and warnings about donation scams.
Key points
- The Financial Services Agency has opened a toll-free consultation line for people affected by the disaster, providing contact information for financial institutions and accepting inquiries about transactions.
- Individuals affected by the disaster who are struggling to repay home loans or other debts may seek exemptions or reductions under the Guidelines for Debt Restructuring of Disaster Victims.
- For cash transfers of earthquake related donations, transaction verification is exempt only for amounts of 2 million yen or less.
- Insurance claims generally do not require a disaster damage certificate, and warnings are issued about repair solicitations that promise insurance coverage and disputes with claims agents.
Overview
“Information on the 2024 Noto Peninsula Earthquake” is a guide compiled by the Financial Services Agency covering financial matters relevant to affected people and businesses; the information is updated as needed.
The guide provides information on service status at local offices and ATMs in affected areas, closed branches, and financial institutions’ holiday consultation services. As reception dates and times may change, readers are asked to contact their financial institution for details.
Details
Individuals affected by the disaster who are struggling with repayments may seek exemptions or reductions on home loans and other debts under the guidelines. Relevant ministries issued a joint request to prevent serious disruptions to the funding of affected businesses and their business partners. The Hokuriku Local Finance Bureau and Kanto Local Finance Bureau, together with the Bank of Japan, requested financial institutions and others in Ishikawa, Toyama, Fukui, and Niigata prefectures, where the Disaster Relief Act applies, to take financial measures.
In areas covered by the Disaster Relief Act, contract inquiries are accepted from people who lost information needed to identify their insurance contracts because of damage to their homes or other circumstances. Insurers are working to pay insurance benefits and other amounts simply and promptly and to respond to consultations. A disaster damage certificate is generally not required when filing a claim, and warnings are issued about repair solicitations that promise insurance coverage and disputes with claims agents.
Information on support programs for disaster victims provided by the national government, local governments, and related organizations, along with consultation contact details, is provided for people facing multiple debts. When disaster victims open accounts, if ordinary identity verification is difficult, identity verification based on the customer's declaration is permitted for the time being.
Transaction verification is exempt for cash donation transfers of 2 million yen or less. The page warns about scams posing as donation campaigns and provides information on transfer fees for donations and coin handling fees.