This document summarizes the results of a research study conducted by the Cabinet Office on the trial operation of consultation services to promote the elimination of discrimination based on disability.
The research study involved establishing consultation services on a trial basis to enhance consultation response systems based on the Act for Eliminating Discrimination against Persons with Disabilities, and verified effective approaches to consultation support through actual operation. During the survey period, analysis of consultation cases received, accumulation of experience and knowledge of consultation response staff, and examination of coordination methods with related organizations were conducted.
The report is published in two formats: the main volume (3,963KB) and summary version (1,848KB), both available in PDF and TXT formats. The main volume comprehensively covers detailed analysis of consultation performance during the trial period, categorization of consultation content, organization of response processes, identification of issues and improvement proposals.
Key findings revealed through the survey include the importance of consultation responses tailored to disability types and life situations, methods for constructing effective coordination systems with related organizations, and approaches to staff training for responding to diverse needs of consultation seekers. Specific proposals were also made regarding the importance of public relations activities to improve awareness of consultation services and measures to create consultation-friendly environments.
Furthermore, through the accumulation of consultation cases, effective methods for promoting social understanding of discrimination against persons with disabilities and awareness-raising activities for businesses and other entities were examined. These results are expected to serve as important reference materials when establishing and operating similar consultation services at local governments and related organizations nationwide.
The article demonstrates that this is important policy research that clarified improvement measures for consultation support systems through an evidence-based approach toward protecting the rights and promoting social participation of persons with disabilities.