FY2024 Consumer Consultation Report

Overview

This is a comprehensive report on consumer consultations for FY2024 by the Ministry of Economy, Trade and Industry. As a basic survey for understanding the actual conditions of consumer damage and considering countermeasures implemented in cooperation with the Consumer Affairs Agency, it provides detailed analysis of the occurrence status and response performance of consumer troubles in fraudulent business practices, internet transactions, financial products, service transactions, and other areas. The report analyzes the trends of emerging consumer problems accompanying digital advancement, damage characteristics by attributes such as elderly and young people, and the status of consultation processing efficiency and damage recovery support efforts, serving as important administrative material utilized for policy formulation toward enhancing and strengthening consumer protection administration.