This comprehensively analyzes the current status, challenges, and future directions of AI technology utilization in local governments based on the Working Group Report on AI Use in Local Governments published by the Ministry of Internal Affairs and Communications in July 2025.
Current Status and Background of AI Utilization
AI technology adoption is rapidly advancing in local governments nationwide, aimed at improving operational efficiency and resident services. The importance of AI-powered business automation and decision support systems is increasing, particularly amid population decline and staff constraints.
The report introduces various AI utilization cases including document creation support, automated inquiry response, policy formulation support through data analysis, and window service efficiency improvements. These initiatives are expected to simultaneously achieve staff workload reduction and qualitative improvement of resident services.
Challenges and Countermeasures
However, many challenges in technical, legal, and ethical aspects are also pointed out for AI implementation. Major challenges include personal information protection, ensuring algorithm transparency, improving staff digital literacy, and securing initial implementation costs.
To address these challenges, national guideline development, technical support system establishment, staff training program enhancement, and cost burden reduction measures are recommended. The importance of knowledge sharing and strengthened cooperation among local governments is also emphasized.
Future Direction
The report clearly indicates the direction of aiming to construct mechanisms that resolve various challenges faced by local governments through appropriate AI technology utilization, achieve improved resident welfare, and support sustainable administrative management.