This document is an official opinion paper (PDF format) issued by the Cabinet Office Consumer Commission dated August 4, 2025. The document contains important recommendations and opinions regarding consumer protection and consumer policy.
Document Nature:
- Official position issued by the Cabinet Office Consumer Commission
- Expert opinions on consumer rights protection and benefit enhancement
- Functions to provide recommendations and advice for government consumer policy
Anticipated Major Issues: ■ Consumer Protection Enhancement
- Response to consumer troubles in digital transactions
- Consideration for elderly people and information-vulnerable populations
- Strengthened measures against malicious business practices and fraudulent transactions
■ Consumer Education Promotion
- Digital literacy improvement
- Financial literacy dissemination
- Promotion of sustainable consumption behavior
■ Business Responsibility and Transparency
- Proper labeling and advertising
- Thorough personal information protection
- Service quality improvement
■ System and Policy Improvement Proposals
- Review of consumer-related legislation
- Enhancement of consultation and relief systems
- Response to international consumer protection standards
Commission Role: As an advisory council established under the Consumer Basic Act, it plays an important function of investigating and deliberating basic consumer policy matters and providing opinions to the Prime Minister and others.
This opinion paper is considered a document that could significantly influence future consumer administration directions as policy recommendations responding to current consumer environment changes.