This article provides a detailed analysis of Vietnamese startup NamiTech's voice AI solution business, covering its technological features and market expansion strategies.
Current Status and Future Predictions of AI Adoption in Vietnam
According to a global survey released by Microsoft in April 2025, 95% of Vietnamese business leaders expressed intentions to utilize AI agents for expanding labor capacity, marking the highest rate globally and significantly exceeding the global average of 82% and Japan's 79%. Additionally, the rate of AI automation in workflows and business processes reaches 65%, surpassing the global average of 46%, clearly demonstrating Vietnam's proactive stance on AI adoption.
The Vietnam National Innovation Center predicts that AI's economic impact will reach $120-130 billion by 2040, with consumer demand creation for AI-enabled products and services accounting for $45-55 billion, and cost reduction through productivity improvements contributing $60-75 billion.
NamiTech's Business Overview and Technological Strengths
NamiTech was established in May 2022 as a spinoff from Vietnam's largest IT company, FPT Corporation, and raised $2 million in Pre-Series A funding from Tien Viet Securities in 2023. The company specializes in voice AI solutions focused on non-English language processing and background noise cancellation, offering five main products:
"Crystal Sound" noise reduction solution uses AI technology to eliminate surrounding noise and other voices, with compatibility for major platforms including Google Meet, Microsoft Teams, Zoom, and call center systems like Cisco and Avaya.
"Voice DNA" voice authentication achieves high-precision identity verification in as little as 2.5 seconds using machine learning technology, significantly reducing the time required for traditional repetitive question-based authentication processes.
"NamiSense" contact center voice recognition solution analyzes customer conversation audio to extract key points, featuring emotion analysis and performance scoring capabilities for representatives.
"VoiceGate" face-to-face transaction specialized solution enables voice biometric authentication for identity verification and AI-powered verification of contract understanding in the banking, finance, and insurance industries through high-precision voice recognition and speaker identification functions.
"NamiGen" conversational chatbot supports automation of customer support and sales calls using generative AI, achieving human-like conversations through learning customer data.
Market Expansion Strategy and Challenges
In Vietnam, the National Digital Transformation Program launched in 2020 has accelerated DX, with 85% of banks establishing AI strategies and 44% of financial institutions introducing AI in the past year. Vietnam's financial services industry market for conversational intelligence and AI-driven communication is estimated at $100 million, while the Japanese market is several times larger.
The company faces challenges including meeting the high precision and data security requirements demanded by the BFSI sector (Banking, Financial Services, Insurance), securing AI technical personnel, and the high cost of AI technology relative to labor costs in Vietnam.
International Expansion Plans
NamiTech Japan was established in June 2025, aiming to become a leading voice AI provider in the Japanese market through strengthened partnerships with local partners and local talent acquisition. In other Southeast Asian countries (Thailand, Indonesia, etc.), the company plans to replicate the business model established in Vietnam.
The article demonstrates the company's strategy to expand from Vietnam to global markets through voice AI technology specialized in non-English languages and noisy environments, expressing expectations for collaboration with Japanese companies through funding and business cooperation.